Jerry Tenenbaum: Patient Calls Doctor Useless

( Wire) -- Every patient is optimistic that his/her health will improve on seeing a professional doctor. Until then, the patient does not see the value for healthcare or having the doctor in the system. Offering an effective health solution to a patient each time helps improve trust between the doctor and patient. This determines the nature of future relationship between them, which is critical to understanding underlying health problems and arising complications, as well as designing unique solutions. Here are things that the patient experienced before calling Dr. Jerry Tenenbaum useless. Tenenbaum is a Rheumatologist in Victoria, British Columbia.

Always unavailable: not only is the doctor physically unavailable at the office severally, but is he also unattached to the health problems of the patient when he is physically present. He is always in a rush to finish up with a patient without paying attention, in order to offer the best solution. Other patients here have also complained of his lack of attention to their problems.


Inefficient: Efficiency of any healthcare system is more than serving many people at the shortest time possible: it has much to do with provision of effective solutions to each patient every time they visit a health center or hospital, because that reduces the chances of a return to the hospital. This also improves trust of doctors by patients.  

After the said patient was diagnosed of swollen lymph nodes, she requires sojgerns syndrome tests every year and she had gone to see Dr. Tenenbaum for it after being referred by her family doctor. Unfortunately, Dr. Tenenbaum wants her to go back and get a referral from her family doctor for a neck ultrasound and thus wonders why Tenenbaum cannot do it himself. After the ultrasound, the lab report is to be sent back to the family doctor. Already the patient fears that she will be taken through a laborious task of making appointments with her family doctor and Dr. Jerry Tenenbaum alternately, when the doctor, a rheumatologist, is capable of ordering blood work and reading lab results too without need to engage the family doctor.  

“…My point here, he should be dealing with this, it is because of my sojgerns syndrome that I needed the tests in the first place.”

Negligence: Personalized healthcare is hailed as the best because treatment is tailored according to each patient’s needs. This is the reason a good doctor will pay attention to personally follow the treatment history and records and determine whether or not past initiatives were effective, and act when a change in medication is necessary. Dr. Jerry Tenenbaum seems not to be keen on patients’ diagnosis history, as the patients puts it “he doesn't even know that I should get the tests done once per year.” The patient also notes that the hospital sends her lab report to the family doctor late. “…he treats his practice like a McDonalds drive through and he is pretty useless.” The patient adds.

Asking many referrals: When an illness or condition is handled by many doctors, it might become hard to offer personalized care – a reason the patient could be right that the doctor should be dealing with all of her situations instead of engaging the family doctor every time. Referrals might be necessary when professional attention from another expert is required, but not advisable when the doctor is qualified and experienced to do those tasks, because this compromises the efficiency of the system. Worse still, unnecessary referrals may not be advisable when he has diagnosed the same specified patient before and is better placed to tracking the effectiveness of previous medications.